This Privacy Policy describes how 55ace ("the Platform," "we," "us," "our") collects, processes, stores, uses, and protects the personal data of individuals ("Member," "User," "you," "your") who register or interact with the 55ace platform at https://55ace.vu. We take our data protection obligations seriously — your privacy is not an afterthought at 55ace; it is a platform design principle. This document explains in plain terms what data we hold about you, why we hold it, who we may share it with, and what rights you have over it.
The core principles that govern how 55ace handles every piece of personal data it holds
55ace collects only the personal data that is genuinely necessary for the specific, legitimate purpose for which it is collected — operating your account, processing PKR transactions, verifying your identity, and complying with regulatory obligations. We do not collect data speculatively or for undefined future uses.
All personal data held by 55ace is protected by 256-bit SSL encryption in transit and industry-standard encryption at rest. Access to personal data within 55ace is restricted to team members who require it for their specific operational role. We conduct regular security audits of our data infrastructure.
55ace retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable anti-money laundering, gaming licensing, and financial regulations. Once the applicable retention period expires, data is securely deleted or anonymised.
55ace recognises and facilitates your rights over your personal data — including the right to access, correct, delete, restrict processing of, and receive a portable copy of your data. Data rights requests are processed within 30 days of receipt and can be submitted at any time to [email protected].
55ace does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Sharing of your personal data is limited to our regulated payment processors (JazzCash, EasyPaisa, partner banks), identity verification partners, and regulatory or law enforcement bodies where legally required.
55ace is committed to being transparent about its data practices. This Privacy Policy is written in accessible English, not impenetrable legal boilerplate, so that Pakistani members can understand clearly what happens to their personal information when they use the 55ace platform.
For the purposes of applicable data protection law and international gaming licensing obligations, the data controller in respect of personal data collected through the 55ace platform is 55ace, the online gaming brand operating the platform accessible at https://55ace.vu ("55ace," "we," "us," "our").
As data controller, 55ace determines the purposes for which and the manner in which your personal data is processed. Where 55ace engages third-party service providers — such as JazzCash, EasyPaisa, identity verification partners, or IT infrastructure providers — to process personal data on its behalf, those parties act as data processors under contractual obligations consistent with this Privacy Policy and applicable data protection standards.
If you have any questions about the identity of the data controller, or wish to exercise any of the rights described in Section 11 of this Policy, please contact us at the address set out in Section 15.
55ace collects the following categories of personal data, depending on how you interact with the platform:
| Data Category | Specific Data Points |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID type and number (where verification is required) |
| Contact Data | Pakistani mobile number (Jazz, Zong, Telenor, Ufone, or Warid), email address |
| Account Data | Username, hashed password, account registration date, account status, preferred language |
| Financial Data | JazzCash wallet reference, EasyPaisa mobile number, bank account details (where bank transfer is used), transaction history, deposit and withdrawal amounts in PKR |
| Gaming Activity Data | Bets placed, games played, session durations, wagering amounts, game outcomes, bonus usage history, cricket and casino game preferences |
| Technical Data | IP address, device type and identifier, operating system, browser type, screen resolution, connection type (WiFi/4G), geographic location (city-level) |
| Communications Data | Records of live chat conversations, email correspondence, support ticket content, and any other communications between you and 55ace |
| Responsible Gaming Data | Deposit limit settings, self-exclusion status, cooling-off periods, any problem gambling indicators flagged during account monitoring |
55ace does not collect special category personal data (such as racial or ethnic origin, religious beliefs, health information, or biometric data) unless specifically required for regulatory compliance purposes and with your explicit consent or as permitted by applicable law.
55ace collects personal data through the following means:
55ace processes your personal data on the following legal bases, as applicable to each processing activity:
55ace uses the personal data it holds about you for the following specific purposes:
55ace may share your personal data with the following categories of third parties:
Any third party that receives personal data from 55ace is required to maintain appropriate data security standards consistent with this Privacy Policy. 55ace will not authorise any third party to use your personal data for their own independent marketing or commercial purposes.
55ace uses cookies and similar technologies — including session tokens, local storage, and device fingerprinting — to operate and improve the platform. The following cookie categories are used:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Session management, login authentication, CSRF protection, shopping basket/bet slip functionality | Session / 24 hours |
| Functional | Remembering your language preference, interface settings, and last-visited game category | 30 days |
| Analytical | Aggregated, anonymised platform usage statistics — page views, session duration, game category popularity — used to improve the platform | 90 days |
| Security | Fraud detection, duplicate account identification, bot traffic filtering, and login anomaly detection across sessions | Up to 12 months |
Strictly necessary cookies cannot be disabled without significantly impairing platform functionality. You may manage other cookie categories through your browser settings. Please note that disabling functional or analytical cookies may affect your experience on 55ace, particularly on Pakistani mobile browsers where session persistence is important for uninterrupted gaming sessions.
55ace implements a multi-layered data security programme to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our technical and organisational security measures include:
55ace retains personal data for the minimum period necessary for the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account and identity data | Account lifetime + 5 years post-closure | AML/KYC regulatory requirements |
| Financial transaction records | 7 years post-transaction | Financial record-keeping obligations |
| Gaming activity history | Account lifetime + 3 years | Licensing compliance, dispute resolution |
| Support communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Security and fraud logs | Up to 5 years | Fraud investigation and prevention |
| Marketing preferences | Account lifetime or until consent withdrawn | Consent-based processing |
| Responsible gaming records | Account lifetime + 5 years | Licensing compliance and player protection |
Following the expiry of applicable retention periods, personal data is either securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained for statistical and platform improvement purposes indefinitely.
As an internationally licensed online gaming platform serving Pakistani members, some of the personal data 55ace collects may be transferred to, stored in, or processed in countries other than Pakistan. This may occur in connection with our IT infrastructure, game content delivery networks, or identity verification partners operating internationally.
Where personal data is transferred internationally, 55ace takes appropriate steps to ensure that adequate protections apply to your data consistent with this Privacy Policy — including the use of contractual data transfer mechanisms, ensuring recipient jurisdictions offer comparable data protection standards, and applying technical safeguards consistent with those described in Section 8 of this Policy.
If you have concerns about international data transfers in connection with your 55ace account, please contact us at the details in Section 15.
Subject to applicable legal exemptions, you have the following rights in respect of your personal data held by 55ace. All rights requests should be submitted in writing to [email protected] and will receive a substantive response within 30 days:
Request a copy of all personal data 55ace holds about you, together with information about how it is used.
Request correction of any inaccurate or incomplete personal data held in your 55ace account.
Request deletion of your personal data where it is no longer necessary for the purpose collected, subject to our legal retention obligations.
Request that we limit how we use your data in certain circumstances — for example, while accuracy is disputed.
Receive a copy of your personal data in a structured, machine-readable format, suitable for transfer to another provider.
Object to processing based on legitimate interests, including direct marketing communications from 55ace.
Please note that certain data rights may be limited or unavailable where 55ace is required to retain or process your data to comply with gaming licensing conditions, anti-money laundering obligations, or other applicable legal requirements. 55ace will explain any such limitations in its response to your rights request.
If 55ace discovers that personal data has been collected from an individual under the age of 21 — whether through registration with false age information or any other means — it will immediately suspend the relevant account, initiate age verification proceedings, and where the individual is confirmed to be under 21, permanently close the account and delete or return any associated data and funds in accordance with 55ace's minor protection procedures.
If you are a parent or guardian and have reason to believe that a person under 21 has registered a 55ace account, please contact us immediately at the details provided in Section 15. 55ace will act on verified reports promptly and without bureaucratic delay.
55ace's responsible gaming monitoring system analyses gaming activity data — including session frequency, deposit velocity, bet size escalation, and pattern changes following losses — to identify members who may be experiencing gambling-related difficulties. Where such patterns are identified, 55ace may:
Self-exclusion data — including the date you requested self-exclusion, the duration applied, and any reinstatement requests — is retained by 55ace for a minimum of 5 years following account closure, to prevent circumvention of self-exclusion commitments through re-registration. This retention is required by 55ace's gaming licensing obligations and cannot be waived by individual data rights requests.
For more information about 55ace's responsible gaming tools and how to access them, please visit the Responsible Gaming page.
55ace reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, regulatory requirements, or operational procedures. Material changes to this Policy will be communicated to registered members via their registered email address or through an in-platform notification at least 14 days before the changes take effect.
The current version of the 55ace Privacy Policy, clearly marked with its effective date, is always accessible on the platform at https://55ace.vu/privacy-policy. The date displayed at the top of this Policy indicates when the current version was last updated. Your continued use of the 55ace platform following the effective date of any update constitutes your acceptance of the revised Policy.
If any update to this Privacy Policy materially changes the way 55ace processes your personal data in a manner you do not accept, you are entitled to close your account in accordance with the account closure procedure described in the Terms & Conditions, and to request deletion of your personal data subject to applicable retention obligations.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data 55ace holds about you — including exercising any of the rights described in Section 11 — please contact the 55ace data protection team:
Complaints: If you are not satisfied with how 55ace has handled your personal data or responded to a data rights request, you have the right to lodge a complaint with the relevant data protection supervisory authority in the jurisdiction applicable to your circumstances. 55ace will cooperate fully with any regulatory investigation into its data practices.
This Privacy Policy was last updated on 1 January 2026. It supersedes all previous privacy notices published by 55ace. 55ace is a registered online gaming brand operating under international gaming licensing standards.
256-bit SSL encryption, no data selling, transparent processing, and full data rights for every Pakistani member. Questions about your data? Reach our team at [email protected]. Enjoy Pakistan's most trusted gaming platform with confidence. 21+ only.
21+ only · Play responsibly · Data protected · Responsible Gaming Policy